Refund Policy.

We aim to be fair and clear. The short version: full refund before kickoff, partial refunds for material delays we cause, and no refunds after final delivery has been accepted.

1. Full refund — before kickoff

If you cancel before kickoff (i.e. before we've scheduled or held the kickoff meeting), you receive a 100% refund. Refunds are issued to the original payment method within 14 business days.

2. Material delay refunds

If we deliver materially later than the agreed date, refunds apply as follows:

• Up to 1 week late: no refund (within normal variance).
• More than 1 week late: 25% refund.
• More than 2 weeks late: 50% refund.
• More than 4 weeks late: at your option, full refund and termination of the engagement, with any work-in-progress code transferred to you "as-is".

These do not apply to delays caused by missing materials or feedback from your side.

3. After delivery

Once you accept delivery (in writing or by using the deliverables in production), no refund is owed. Bug fixes during the warranty period (typically 7 days post-delivery, stated on each service page) are provided free of charge.

3.1 Scope changes — refunds vs. change-orders

Pre-kickoff: you can refine your brief by replying to your confirmation email; we use the latest version on the kickoff call. No price change as long as the revised brief fits the bought tier. If it pushes outside the tier, the kickoff call gives you two options: cancel for a full refund (per §1), or proceed with a change-order at the new price.

Post-kickoff: scope is locked in the written summary email. Meaningful additions are handled as change-orders or follow-up engagements:

• In-catalog — book that service via book.uncle-z.com.
• Out-of-catalog / bespoke — book a free 15-min Quick Chat at cal.com/uncle-z/quick-chat; we send a written quote + invoice, work begins after payment.

Refunds do not apply to change requests after kickoff, and they do not apply to scope reductions caused by missing client materials at kickoff (see Terms §4 and §5). Original scope still ships as agreed.

4. Per-service specifics

Each service page lists any service-specific refund terms (for example, the MVP Build service has explicit "25% if 1 week late, 50% if 2 weeks late" terms). If the per-service terms differ from this general policy, the per-service terms take precedence for that engagement.

5. How to request a refund

Email hello@uncle-z.com from the email address you used to book, with the subject "Refund request — [service name]". We respond within 3 business days. Approved refunds are processed within 14 business days via the original payment method.

6. No partial refunds during delivery

We do not provide partial refunds for "deliverable cancellation mid-engagement" — once kickoff has happened, the engagement runs to completion, with delay-based refund triggers above as the safety net.

7. Disputes

If you disagree with a refund decision, please write to hello@uncle-z.com. We commit to resolve disputes by good-faith negotiation first. See Terms of Service for the formal dispute path.

8. Payment-method-specific notes

Refunds are issued to the original payment method. Some methods (e.g. virtual account) require us to collect your refund destination — we will contact you. Provider fees (typically < 1%) are non-refundable; refunds are net of those fees.